About Us
We help you grow
Winsby has worked with businesses all across the world to help them grow, using proven processes that are constantly monitored to make sure the results are consistently good. We drive growth by growing your prospect list, pushing your customers to purchase more often with more variety, then monitoring your customers' interactions with your company to make sure there aren't any issues that you aren't aware of.
Impressive results
Our clients grow consistently, and they retain their customers, so the growth has a positive impact on their businesses. We often find problems you didn't realize you had, but once you know about them, it's easy to fix them.
The problems we run into are those that follow growth—there's more hiring, and procedures sometimes change with more volume. We're based in Chicago, but we have clients across the U.S. Many of them are global. Their success is our report card, and we are obsessed with our high GPA.
We have experience with companies in a wide variety of businesses:
Manufacturers
Distributors
Service Businesses
Our Founders
In 2003, Steve Clegg and Debbie Frakes founded Winsby Inc. They had both been involved with a variety of businesses and had developed predictable ways of generating growth. They wanted to share their knowledge and experience with other companies to help them minimize problems in figuring out the best ways to grow.
Steve Clegg
Steve had been with AEA Investors, Inc. and had served on the boards of directors and in executive positions for companies they purchased. The industries were diverse and included a group of steel mills that were bought individually, then combined, a chain of discount retail stores across the U.S., a roofing materials manufacturer that expanded into installation, a weight loss franchise that grew to over 2,000 locations in North America, a group of shoe stores that tripled, a company that produced specialty items according to customer specifications across several locations with disparate capabilities, and more!
Initially, he began his career in international finance, working for WR Grace, then Avis. He received a Bachelor of Science from the United States Air Force Academy and a Master of Business Administration from the University of Chicago.
Debbie Frakes
Debbie has started several businesses, and each has grown rapidly. With her first venture, she purchased a service franchise that expanded to seven locations within two years. Another startup established an elder care management company throughout a major metropolitan area. A successful catalog operation and a market research company also preceded Winsby.
Her first position outside of school was as an environmental consultant in New York City. She earned a Bachelor of Arts in environmental science from Barnard College, Columbia University, and a Master of Business Administration in finance and marketing from the Columbia University School of Business.
Winsby Departments
Account Management
Alex Herrera and Ryan Lorance are our senior account managers. They are charged with ensuring that all services are completed on time and on task for Winsby clients. They oversee a staff of account managers who support their efforts admirably. Ryan is a graduate of Purdue University with a Bachelor of Science in management. Alex earned her Bachelor of Arts degree in Music Business Management from Columbia Chicago.
Robert Jones and Leo Marquez are our account coordinators. They are involved with calling and email distribution. From gathering content through monitoring writing, design and programming, emails are a time intensive process. Continual evaluation of open rates and clickthroughs assures that emails are distributed at the best time and day to maximize exposure. Robert is a graduate of the University at Albany, State University of New York with a Bachelor's degree in Business Administration. Leo received his Bachelor's degree in Media and Cinema Studies from the University of Illinois at Urbana-Champaign.
Design
Overseeing our design department is Eric Druhan, the keeper of Winsby's high standards, to ensure that all projects are creative, intelligent, and clearly communicated. He graduated from Indiana University Bloomington with a Bachelor of Fine Arts in graphic design.
Gerard Gerace is an essential part of the design team. He and Eric collaborate and brainstorm to make any idea at least twice as amazing. A graduate of the University of Dayton, Gerard earned his Bachelor of Fine Arts in visual communication design.
Research
Nia Chanel leads the research and proofreading department to provide information to the writers. Then, it's all double checked and proofed at each step of the process, from writing to design to programming. She is working towards her BA in Arts, Media, and Entertainment.
Writing
Ryan Miller is our master writer. He can make anything sound amazing by crafting a message carefully and eloquently. A graduate of the University of Michigan, Ryan earned his Bachelor of Arts degrees in German and political science.
Lists and Analytics
Sidharth Malhotra has a staff of analysts and data managers to handle projects that range from cleaning lists to programming analytics functions that reveal patterns in our invoice data. He earned his Bachelor of Technology Computer Science from PTU, Jalandhar and his Master's in IT Business Management (MBA-IT) from Symbiosis University, Pune, India.
Our Call Center
Winsby Callers are the perfect combination of friendly, inquisitive and persistent. For list verification they are finding the best people to approach about our clients' products and services. For customer satisfaction surveys they are getting people to take a few minutes to give valuable feedback about how well our clients performed.
Lisa Melnick has two sons, and one granddaughter. She was a court stenographer for 17 years, then worked at Starbucks for ten years.
Terri Nooner is a lifelong Chicago native. She enjoys reading and spending time with family.
Jake Tallon has worked at Winsby since 2018 and earned a bachelor's degree in film from Columbia College in Chicago.
Brian Van Dyke has tested and called all types of projects. He has trained over 60 Winsby callers and has been with Winsby since 2015.
Jessica Townsend has three children and is the co-owner of a home services company with her husband. She is in the process of becoming a Notary.
Jennifer Eades earned her associates degree in Liberal Arts with a major in cognitive psychology and ethics. She enjoys outdoor activities and is training for the Himalayan Everest Base Camp Trek. She has three dogs and adores animals.
